UA Unit Spotlight: Stephanie Dable, TAM
Name: Stephanie Dable, director
Office: Technical Applications Management
Office Reports to: Applications Development, Support and Data (ADSD), a unit of AITS
In Sum: Works with University & campus units to maximize returns from the wide range of University systems
What does the Technical Applications Management team do exactly?
We help units on the campuses and in UA get the most out of University enterprise-level resources, such as Banner, TEM, HRFE, and student administrative systems such as the Tuition Waiver Calculator. We also serve as liaisons between end users and other AITS staff. So, in a nutshell, we’re project managers, analysts, testers, and occasionally developers.
How many people work in TAM?
TAM is part of AITS’ Applications Development, Support, and Data (ADSD) division. We have 40 dedicated staff members who specialize in data automation (which includes workflow and document imaging), finance, human resources/payroll, and student systems. They provide 24/7 support, handle configuration and security, resolve duplicate IDs, take on smaller discrete projects, and also participate in large ITPC (IT priorities committee) projects that benefit units across the University.
What is your role as TAM director?
I work with six assistant directors, each of who leads a smaller team. They do a fantastic job of keeping the day-to-day work flowing smoothly and developing good relationships with their customers across all three campuses. My role is to help create a working environment in TAM that allows the teams to work collaboratively with our customers and to provide advice and serve as a sounding board for TAM assistant directors. I’ve developed relationships with our key customers, for example in ERHR, OBFS-BIS, and the student campus coordinators across all 3 campuses, and appreciate understanding their unique needs and concerns.
It’s important that the University stay as current as possible with software releases and have error-free implementations of enterprise software. For example, throughout the year I work with Ellucian, which provides Banner software, on our contracts, working through any issues, scheduling upgrades, and communicating the needs of the many users of Banner across the University.
Where did you work before you became TAM director? How does that University experience help you and the larger TAM team?
When I first joined the University, I worked in University Human Resources in the information systems area. After about 3 years, I joined the UI-Integrate project and was the project manager for the HR/payroll implementation.
Working on UI-Integrate gave me a first-hand understanding of UA and campuses business processes. Across the U of I, we have evolved our way of thinking from “we’ve always done it this way” to looking at new ways of doing business as we adopt new systems. This is important for TAM and our analysts, because we are constantly looking at new systems and working with campus staff to identify more efficient ways of doing business.
Are there particular times of year when your office is most busy?
Each area has a different business cycle, so we are really busy year round. For example, in the HR/payroll area, the busiest times are during the July – September period preparing for fall new hires, as well as during W-2 processing in January. For finance, the busiest time of year is preparing for fiscal year-end, which is May – July. For student-oriented teams, the busiest times are during the beginning and end of terms.
Anything else we should know?
We support a large number of systems from A to W (from Ad Astra to Workflow). If you ever have questions about a system, please contact the AITS help desk, and someone there will put you in contact with the right team: email@example.com or 217-333-3102 (Urbana-Champaign or Springfield) or 312-996-4806 (Chicago).